Assessment for Customer Care Representative

Overview:

Online Aptitude Test For Bankers – Identify The Right Hire For Your Organization

Description

Customer Care Representatives provide customer support service to an organization by interacting with their customers. Assessment for Customer Care Representative is specially designed to cater to the level of technical and vocational skills required for the role in accordance to Industry Standard. The test is suitable in hiring & recruitment for roles that requires customer interactions over inbound calls as well as direct interactions with customers. It caters to the hiring requirements across industries.

The test measures the following competencies in a candidate:

  1. Personal Attributes – Emotional Stability, Friendliness, Proactiveness, Teamwork
  2. Customer Service Orientation – Affective Communication, Information Seeking, Understanding Customer Needs, Service Motivation
  3. Work Management – Multitasking, Accountability
  4. Cognitive Abilities – Communication Skills, Attention to Detail and Problem Solving

The key profiles the test is useful for:

  • Customer Care Representative
  • Customer Service Representative

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Test Details

Number of sections 5
Number of questions 148
Test Duration 70 Minutes
Test Language English

Section Details:

Personality Profiler Assesses the candidate’s behavioral competencies required for a customer care representative role and is based on Big Five Model of Personality.
Situational Judgement Test Assesses the functional understanding of the role through real-life situational judgement questions.
Communication Skills Assesses the candidate’s ability to communicate effectively in verbal English.
Attention to Details Assesses the candidate’s attention towards details and produce error-free outcomes of high quality. It also assesses candidates’ concentration while working in time bound scenarios.
Problem Solving Assess the ability of an individual to identify patterns by analyzing things to measure a person’s lateral thinking ability and clarity of thoughts to recognize the underlying logical rule to arrive at solutions.

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How it works:

Step 1
Add this test to your cart and order online

Step 2
You will receive the test link via mail – send this to your candidate

Step 3
Candidate take the tests

Step 4
The test result is uploaded onto the client area.

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