Front Office Executive (Hospitality)

Overview:

Hire the Right Front Office Executive for your Hotel.

Description

Purpose & Use:

Front Office Executive ensures that guests have an exceptional customer service experience by acting as the face of a hotel. This requires him/ her to have the right blend of personality traits and aptitude skills which can arm him/her to deal with a high level of prioritization and quality management.

The Assessment for Front Office Executive for Hotels is suitable for candidates with 0-2 years of work experience. It follows a competency based approach in measuring the potential of a candidate.

1) Personality – Measures behavioral competencies such as following work procedures, planning and organization, stress management, coordination skills, pro activity, impression management, problem solving, accountability

2) Communication Skills – Measures the ability to communicate the required information precisely and clearly to guests and different stakeholders

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Test Details

Number of sections

3

Number of questions

107

Test Duration

45 Mins

 

Section Details:

Personality Profiler

Assesses the candidate’s behavioral competencies required for a guest facing executive role and is based on Big Five Model of Personality.

Situational Judgement Test

Assesses the functional understanding of an executive job through real-life situational judgement questions.

Verbal Aptitude and Communication Skills

Assesses the candidate’s ability to communicate effectively in verbal and written English.

 

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How it works:

Step 1
Add this test to your cart and order online

Step 2
You will receive the test link via mail – send this to your candidate

Step 3
Candidate take the tests

Step 4
The test result is uploaded onto the client area.

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