Front Office Supervisor (Hospitality)

Overview:

Hire the Right Front Office Supervisor for your Hotel

Description

Purpose & Use:

Front Office Supervisor manages staff to ensures the guests have an exceptional customer service experience. This requires him/ her to have the right blend of personality traits and aptitude skills which can arm him/her to deal with a high level of prioritization and team management.

The Assessment for Front Office Supervisor for Hotels is suitable for candidates with 2-4 years of work experience. It follows a competency based approach in measuring the potential of a candidate.

1) Personality – Measures behavioral competencies such as Work/Process Management, Customer Relationship Management

2) Communication Skills – Measures the ability to communicate the required information precisely and with clarity to different stakeholders

Key profiles that the test can be useful for:

  • Front Office Supervisor/ Front Desk Supervisor
  • Guest Relations Supervisor
  • Reservations Supervisor

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Test Details

Number of sections

3

Number of questions

118

Test Duration

60 Mins

Section Details:

Mettl Personality Profiler

Assesses the candidate’s behavioural competencies required for a supervisor role to manage staff effectively and is based on Big Five Model of Personality.

Situational Judgement Test

Assesses the functional understanding of a supervisor’s job through real-life situational judgement questions.

Verbal Aptitude and Communication Skills

Assesses the candidate’s ability to communicate effectively in verbal and written English.

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How it works:

Step 1
Add this test to your cart and order online

Step 2
You will receive the test link via mail – send this to your candidate

Step 3
Candidate take the tests

Step 4
The test result is uploaded onto the client area.

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