Retail (Operations) Manager Assessment


Online Aptitude Test For Bankers – Identify The Right Hire For Your Organization


Use & Purpose:

Used for recruitment and selection:

Our Retail (Operations) Manager Assessment is a comprehensive assessment to evaluate a candidate’s proficiency in managing daily activities of a business as he/she will be dealing closely with finances, customer service, and personnel in order to achieve organizational objectives.

It effectively measures the test taker’s acumen in ensuring efficient delivery of products and services to clients, managing the retail workflow and operational processes, managing the customer relationship and communication and presentation skills, and his/her familiarity with a variety of the field’s concepts, practices, and procedures.

The result provides a behavioral assessment of the candidate towards self control, emotional stability, achievement orientation and perseverance.

It has the following applications:

  • Recruitment and selection of a right candidate for a retail (operations) managerial profile
  • Identifying gaps and preparing your first-time managers
  • Talent maximization
  • Identifying areas of training and development

Key profiles the test is useful for: 

  • Retail Operation Manager
  • Retail Manager
  • Retail Assistant Manager
  • Retail Sales Manager
  • Retail Store Manager
  • Business Operation Manager


Test Details

Duration 40 minutes
Reliability score(i) Cronbach’s alpha .85, Split half method .87
Validity score(i) This ranges from .84 to .89 for different norm groups
Theoretical basis The Big 5 Theory of Personality
Language English and Spanish (please contact if you want us to support other languages)

Test descriptions :

The assessments includes

  1. Personality Inventory- Assesses the person’s behavioral competencies for leadership.
  2. Test for Sales Knowledge Retail Operation – Measure the person’s ability to manage retail operations process.
  3. Customer Focus Test- Measures the person’s ability to handle customers.

With a competency based approach to measuring the potential, this assessment measures four major competencies critical to metrics effectiveness in a retail organization:


Self Management  

Managing the Retail Workflow and Operational Processes

1. Self-control

1. Result Orientation

2. Self-confidence

2. Taking Initiatives

3. Emotional Stability

3. Information Seeking

4. Achievement Orientation

4. Perseverance

Managing the Customer Relationship  

Sales Knowledge

1. Understanding customer’s needs

1. Greeting Customers

2. Networking with people

2. Overcoming Objections

3. Influencing others

3. Qualifying Needs

4. Customer Service Orientation

4. Transforming Interest to Desire


How it works:

Step 1
Add this test to your cart and order online

Step 2
You will receive the test link via mail – send this to your candidate

Step 3
Candidate take the tests

Step 4
The test result is uploaded onto the client area.

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